1. Who we are, who this document applies to, and what using the site means
Solvio is operated by Sole Proprietor Voronkov Oleksandr, registration number 46246909, address: Mykolaiv, Ukraine. If you have any questions about data processing, contact [email protected].
We act as controller of personal data in the part where we independently determine the purposes and methods of their processing for website operation, account support, requests, payments, security, and communication.
By using the site, creating an account, filling out forms, or sending data through the platform interfaces, you confirm that you have reviewed this Policy, the Terms of Use, and other related legal documents of the service.
If you do not agree with the data processing approach described in this Policy, do not use the site features that require entering personal data or creating an account.
Signing in with Google
If you choose to sign in or register with Google, Google provides us with basic account information needed to authenticate you: your Google unique identifier, email address, and name where available. We receive this information through Keycloak and use it to create or locate your Solvio account, authenticate your sign-in, and display your name in the service. We do not use this information for advertising and do not access Gmail, Google Drive, your contacts, or other Google services.
Information received through Google is stored as part of your Solvio account and is subject to the retention periods described in the “Data retention” section. To request deletion of your account and associated data, or ask questions about processing, contact us at [email protected]. After deletion, we may retain only records that we are legally required to keep or that are necessary to resolve disputes and protect our rights.
2. What data we collect and where it comes from
The amount of data depends on how exactly you use the platform: browse pages without authorization, register an account, submit an application, create a specialist profile, undergo verification, communicate with other users, or make a payment.
Some data we receive automatically while you use the site, some you provide directly through forms, and some are created as a result of your actions in the service, for example during booking, correspondence, status changes, or payment.
- technical and logging data: IP address, browser type, locale, time zone, device data, referrer, visit time, error logs, security events, and other information necessary for the stable operation of the site;
- contact and registration data: name, phone number, email address, password in protected form, messengers and other contacts you enter in forms or in your account;
- specialist profile data: photo, biography, specializations, education, experience, certificates, languages, location, service rates, schedule, links to social media and other details needed for the public profile or internal verification;
- application, booking and communication data: selected specialist, subject of inquiry, number or format of sessions, request statuses, change history, internal notes and other information related to service provision;
- payment and settlement data: payment statuses, technical transaction identifiers, amount, currency, platform fee, payout status, and related accounting records.
If you upload documents, certificates, photos or other supporting materials, we process them only to the extent necessary for moderation, profile verification, fulfilling obligations to users or complying with legal requirements.
The Site is not specifically intended for children. If a minor's personal data were provided without proper parental consent or the consent of legal representatives, contact us, and we will review the request for deletion or restriction of processing.
3. Why and on what legal bases do we process data
We process personal data only when there is a legal basis for doing so: performance of a contract with the user, our legitimate interest, your consent, as well as a direct obligation established by law or by accounting and tax regulations.
- to provide access to platform features and keep accounts operational;
- to forward the request to the selected specialist and organize communication between the parties;
- to review requests to create or publish a profile, verify the provided information, and moderate user content;
- to process payments, calculate the platform fee, maintain accounting records and fulfill financial obligations;
- to prevent fraud, abuse, technical attacks, and unauthorized access;
- to send service messages, application status notifications, booking, order or other platform interaction notifications, and other administrative messages;
- to send marketing, informational or promotional mailings, with separate consent, which can be unsubscribed from at any time.
6. Payments, third-party services and international transfers
Payment may be processed by third-party payment providers. We do not store full payment card details on our own servers unless otherwise explicitly follows from a specific integration and is described separately in the payment interface.
Third-party services related to hosting, analytics, advertising, email delivery, messengers, moderation, payments or support may process some data within their roles as processors or independent controllers. Before using external services, we aim to choose solutions with an appropriate level of security and contractual safeguards.
If an external service is located in a third country, data transfer is carried out only with a legal basis, technical protection measures, and taking into account the actual necessity for the platform to function.
7. How long we keep data
We retain personal data only as long as necessary to provide services, support the account, fulfill the agreement, resolve disputes, verify transactions, comply with legal requirements and protect our legitimate interests.
- Account and profile data may be retained while the account is active, the profile is published, or as needed for moderation, access recovery, verification and reporting;
- request, booking and service interaction data may be retained for the period necessary to provide the service, support the user and record transaction history;
- payment, tax and accounting records may be retained longer than the account active period if required by law or financial reporting;
- technical logs, security logs and incident records may be retained for separate shorter or special periods depending on the purpose for which they were created.
If you withdraw consent or request deletion of data, we will fulfill such request to the extent permitted by law. Some information may be retained if it is needed for accounting, compliance with a legal obligation, investigation of abuse, or defense in a dispute.
8. Your rights and ways to control your data
Depending on applicable law, you may have the right to access your data, rectify it, delete it, restrict its processing, object to its processing, data portability, withdraw consent, as well as the right to lodge a complaint with the competent data protection authority.
To exercise these rights, write to us at [email protected]. We may ask you to verify your identity before fulfilling the request.
You can correct or update some data yourself through account settings or profile editing. If this is not technically possible, contact support, and we will inform you which procedure applies to your request.
9. Data Security, No Sale and Policy Updates
We apply reasonable technical and organizational security measures, including access control, logging, backup mechanisms, credential protection and other practices that help reduce the risk of unauthorized access, loss or unlawful disclosure of data.
However, no web service can guarantee absolute protection. You are also responsible for the confidentiality of your password, the secure use of devices, and controlling access to your own communication channels.
We do not sell users' personal data in the sense in which this term is usually used in privacy legislation. If a third-party service is used for the website's operation, this does not mean that your data is sold to it for its own purposes outside the scope of the service interaction.
We may update this Policy from time to time. The new version takes effect upon publication on the website. For data protection matters, organizational inquiries or requests to exercise rights, contact us at [email protected]; the typical response time is 1-3 business days.